:root{color-scheme:dark;--bg:#080d13;--surface:#101821;--surface-2:#131e29;--line:#263443;--ink:#f0f5f9;--muted:#99a9b9;--cyan:#6adfd1;--warning:#efbd70;--danger:#ffaaa7;--mono:'Consolas','Courier New',monospace;--sans:Inter,-apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:15px;line-height:1.55;background-image:radial-gradient(ellipse at 10% 13%,rgba(42,97,93,.14),transparent 45%)}[hidden]{display:none!important}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}a:hover{color:var(--cyan)}:focus-visible{outline:2px solid var(--cyan);outline-offset:4px}button{color:inherit}button,select{touch-action:manipulation}h1,h2,h3,p{margin-top:0}h1{font-weight:550;letter-spacing:-.05em;line-height:1.1}h2{font-size:25px;letter-spacing:-.025em;line-height:1.25;font-weight:550}h3{font-size:16px;font-weight:550}p{color:var(--muted)}.sr-only,.skip:not(:focus){position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip:focus{position:fixed;z-index:100;top:12px;left:12px;background:var(--cyan);color:#061411;padding:12px}.portal-header{height:98px;padding:0 clamp(22px,4.6vw,76px);display:flex;align-items:center;justify-content:space-between;gap:24px;border-bottom:1px solid var(--line);background:rgba(8,13,19,.85)}.wordmark{font-family:Stark,var(--sans);font-size:31px;line-height:1;letter-spacing:.08em;display:flex;align-items:center;gap:24px}.wordmark span{font:10px var(--mono);letter-spacing:.13em;color:var(--muted);border-left:1px solid var(--line);padding:10px 0 10px 24px}.portal-header nav{display:flex;align-items:center;gap:30px;font-size:12px}.subtle-link{color:var(--muted)}.support-shell{max-width:1450px;margin:auto;padding:76px 5vw 96px;display:grid;grid-template-columns:minmax(270px,.82fr) minmax(0,1.45fr);gap:clamp(36px,6vw,110px)}.support-intro{padding-top:18px;align-self:start;position:sticky;top:36px}.eyebrow{color:var(--cyan);font:10px var(--mono);letter-spacing:.17em;margin-bottom:24px;display:flex;align-items:center;gap:9px;line-height:1.6}.square{height:5px;width:5px;display:inline-block;background:var(--cyan)}.support-intro h1{font-size:clamp(38px,3.8vw,56px);margin:0 0 23px}.support-intro h1 em{font-style:normal;color:var(--cyan)}.lead{font-size:16px;line-height:1.7}.intro-rule{width:40px;height:1px;background:var(--cyan);margin:36px 0}.process-list{padding:0;list-style:none;margin:0 0 32px}.process-list li{display:grid;grid-template-columns:32px 1fr;gap:14px;margin:0 0 24px}.process-list>li>span{font:11px var(--mono);color:var(--cyan);padding-top:5px}.process-list h2{font-size:15px;margin:0 0 7px;letter-spacing:0}.process-list p{font-size:13px;line-height:1.6;margin:0;max-width:310px}.assurance{display:flex;gap:14px;border:1px solid var(--line);padding:19px;border-radius:4px;background:rgba(106,223,209,.025)}.lock-icon{color:var(--cyan);font-size:20px}.assurance strong{font-size:12px;font-weight:550}.assurance p{font-size:12px;margin:5px 0 0;line-height:1.6}.emergency-note{font-size:11px;margin:22px 0;color:#8899a9}.connection-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font:9px var(--mono);color:var(--muted);padding-top:20px;border-top:1px solid var(--line)}.connection-row time{margin-left:auto;color:#a6b9c4}.status-dot{width:5px;height:5px;border-radius:50%;background:#75899c}.status-dot.connected{background:var(--cyan)}.support-workspace{min-width:0}.switcher{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line);border-radius:6px 6px 0 0;overflow:hidden}.switcher button{border:0;border-bottom:2px solid transparent;background:#0d141d;padding:20px 24px;display:flex;align-items:center;justify-content:space-between;color:var(--muted);text-align:left;font-size:13px}.switcher button+button{border-left:1px solid var(--line)}.switcher button[aria-selected=true]{background:var(--surface);border-bottom-color:var(--cyan);color:var(--ink)}.switcher button span{font:10px var(--mono);color:var(--muted)}.workspace-panel{padding:34px 32px;background:var(--surface);border:1px solid var(--line);border-top:0;border-radius:0 0 6px 6px}.panel-heading .eyebrow{font-size:9px;margin-bottom:12px}.panel-heading h2{font-size:30px;margin-bottom:12px}.panel-heading p{font-size:12px;line-height:1.7;max-width:480px;margin-bottom:32px}fieldset{border:0;padding:0;margin:0 0 30px;min-width:0}legend{display:flex;gap:10px;align-items:center;padding:0 0 15px;margin-bottom:20px;width:100%;border-bottom:1px solid var(--line);font-size:13px;font-weight:550}legend span{font:10px var(--mono);color:var(--cyan)}.field-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);column-gap:18px;row-gap:19px}.field-grid .full{grid-column:1/-1}label{display:block;font-size:11px;font-weight:500;color:#d4e0e9;min-width:0}label>span[aria-hidden]{color:var(--cyan)}input:not([type=checkbox]),select,textarea{width:100%;display:block;margin-top:8px;border:1px solid #314152;border-radius:3px;background:#0b131c;color:var(--ink);padding:12px 13px;line-height:1.45;min-height:44px;font-size:12px;transition:border-color .15s,background .15s}input:not([type=checkbox]):focus,select:focus,textarea:focus{outline:none;border-color:var(--cyan);background:#0e1922;box-shadow:0 0 0 2px rgba(106,223,209,.1)}input::placeholder,textarea::placeholder{color:#8393a4;opacity:1}select{appearance:auto;padding-right:18px}textarea{resize:vertical;min-height:78px}label small,small{display:block;color:#91a5b6;font-size:10px;line-height:1.6;margin-top:7px;font-weight:400}.field-hint{font-size:10px;line-height:1.7;color:var(--muted);margin:-5px 0 0}.upload-box{padding:18px;border:1px dashed #3b5060;border-radius:4px;background:#0d1721}.upload-title{display:block;color:var(--ink);font-weight:500;margin-top:8px}.upload-box input[type=file]{padding:8px;border:0;background:transparent;min-height:38px;font-size:10px}.upload-box input::file-selector-button{background:#20343e;color:var(--ink);border:1px solid #3a5663;padding:8px 11px;border-radius:3px;margin-right:12px;cursor:pointer}.check-label{display:flex;gap:10px;align-items:flex-start;line-height:1.65;font-size:10px;color:#b6c8d6}.check-label input{flex-shrink:0;width:16px;height:16px;margin:2px 0 0;accent-color:var(--cyan)}.privacy-details{font-size:10px;color:var(--muted);margin:16px 0 24px}.privacy-details summary,.recovery-details summary{cursor:pointer;line-height:1.7;color:#c4d4df}.privacy-details p{margin:10px 0;line-height:1.8}.honeypot{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}.button{display:inline-flex;align-items:center;justify-content:center;gap:18px;min-height:44px;border-radius:3px;border:1px solid transparent;padding:12px 19px;font-size:12px;font-weight:600;line-height:1.4;text-decoration:none;transition:background .15s,transform .15s}.button:hover:not(:disabled){transform:translateY(-1px)}.primary{background:var(--cyan);color:#082321;border-color:var(--cyan)}.primary:hover:not(:disabled){background:#8dece0;color:#082321}.secondary{background:#15232d;border-color:#334955;color:#dde9ef}.secondary:hover:not(:disabled){background:#203440}.wide{width:100%;justify-content:space-between}.button-row{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px}.text-button{border:0;background:transparent;color:var(--cyan);padding:8px 0;font-size:11px;min-height:40px}.text-button:hover{text-decoration:underline}.submit-note{font-size:10px;margin:13px 0 0;line-height:1.7;text-align:center;color:#90a3b3}.notice{border:1px solid #425045;background:rgba(159,176,102,.06);color:#cbd9b8;font-size:11px;padding:13px 16px;border-radius:4px;margin:0 0 18px;line-height:1.6}.error-summary{border:1px solid #a05e5e;background:#301b22;color:#ffd2cf;font-size:12px;border-radius:4px;padding:14px 16px;margin-bottom:20px;line-height:1.7}.error-summary p{color:inherit;margin:0}.error-summary ul{margin:8px 0 0;padding-left:18px}.field-error{color:var(--danger)!important}.invalid{border-color:#de8c86!important}.portal-footer{border-top:1px solid var(--line);padding:28px 5vw;display:flex;gap:24px;justify-content:space-between;align-items:center;flex-wrap:wrap;font-size:10px;color:var(--muted)}.portal-footer p{margin:0}.compact-form{display:grid;gap:19px}.compact-form .wide{margin-top:6px}.recovery-details{border-top:1px solid var(--line);margin-top:28px;padding-top:22px;font-size:12px}.recovery-details>p{font-size:12px;margin:16px 0}.recovery-details .notice{margin:20px 0}.receipt{padding:10px 0}.receipt-symbol{width:52px;height:52px;display:grid;place-items:center;border-radius:50%;color:var(--cyan);background:rgba(106,223,209,.08);border:1px solid #355752;font-size:23px;margin-bottom:24px}.receipt>.eyebrow{font-size:9px;margin-bottom:12px}.receipt h2{font-size:30px}.receipt>p{font-size:13px}.receipt-data{padding:20px 0;margin-bottom:22px;border-block:1px solid var(--line)}.receipt-data>div{margin-bottom:14px}.receipt-data>div:last-child{margin-bottom:0}dt{font-size:10px;color:var(--muted);margin-bottom:5px}dd{font-size:12px;margin:0;overflow-wrap:anywhere}.receipt-data dd{font-family:var(--mono);font-size:13px}.receipt>label input{font-family:var(--mono);font-size:11px}.receipt .notice{margin-top:22px}.ticket-heading{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin:25px 0 8px}.ticket-heading .eyebrow{margin-bottom:9px;font-size:9px}.ticket-heading h2,.ticket-heading h3{font:15px var(--mono);letter-spacing:-.03em;line-height:1.6;margin:0;overflow-wrap:anywhere}.badge{font:9px var(--mono);white-space:nowrap;display:inline-block;padding:6px 8px;border:1px solid #3d555e;background:#1a2a34;border-radius:3px;color:#bbdce8}.badge[data-tone=critical]{color:#ffbbb2;border-color:#884e43;background:#2e1d1e}.badge[data-tone=high]{color:#f1d099;border-color:#77613c;background:#2b251b}.badge[data-tone=resolved],.badge[data-tone=closed]{color:#93e4bc;border-color:#36634b;background:#172a22}.muted{color:var(--muted);font-size:12px}.ticket-steps{display:flex;gap:6px;margin:22px 0;flex-wrap:wrap}.ticket-steps span{font-size:9px;padding:6px 8px;border-bottom:2px solid var(--line);color:var(--muted);flex:1;white-space:nowrap;text-align:center}.ticket-steps .current{border-color:var(--cyan);color:var(--cyan)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;border-block:1px solid var(--line);padding:22px 0;margin:20px 0}.detail-grid .full{grid-column:1/-1}.detail-grid dd{white-space:pre-wrap;line-height:1.7}.attachment-link{font-size:11px;color:var(--cyan);display:inline-flex;padding:10px 0}.timeline-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:24px 0 16px}.timeline-heading h3{margin:0}.timeline{list-style:none;padding:0;margin:0}.timeline li{position:relative;padding:0 0 23px 24px;border-left:1px solid #344654;margin-left:4px}.timeline li:before{content:'';position:absolute;width:7px;height:7px;background:var(--cyan);border-radius:50%;top:4px;left:-4px;border:2px solid var(--surface);box-sizing:content-box}.timeline li:last-child{padding-bottom:4px;border-left-color:transparent}.timeline .event-meta{font:9px var(--mono);color:var(--muted);line-height:1.6}.timeline p{font-size:12px;color:#d5e1e8;white-space:pre-wrap;overflow-wrap:anywhere;margin:8px 0 0;line-height:1.7}.timeline .internal p{color:#ddb98c}.timeline .internal:before{background:var(--warning)}.refresh-note{font-size:10px;color:#899eaf;line-height:1.7;margin:16px 0}.admin-shell{max-width:1600px;padding:42px 4vw 72px;margin:auto}.login-panel{max-width:450px;margin:38px auto;background:var(--surface);border:1px solid var(--line);border-radius:5px;padding:34px}.login-panel h1{font-size:44px;margin-bottom:20px}.login-panel>p{font-size:13px;line-height:1.7}.login-panel form{margin-top:28px}.dashboard-heading{display:flex;justify-content:space-between;align-items:center;gap:25px;margin:10px 0 28px}.dashboard-heading .eyebrow{margin:0 0 12px}.dashboard-heading h1{font-size:32px;line-height:1.25;margin:0}.clock-block{text-align:right;font:10px var(--mono);color:var(--muted)}.clock-block time{display:block;margin-top:9px;color:#d4e8ed}.queue-metrics{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin:25px 0}.queue-metrics>div{padding:19px 17px;border:1px solid var(--line);background:#0e1821;border-radius:4px}.queue-metrics dt{font:9px var(--mono);line-height:1.6}.queue-metrics dd{font-size:26px;margin-top:8px;letter-spacing:-.04em}.operations-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:22px;align-items:start}.queue-panel,.detail-panel{border:1px solid var(--line);background:var(--surface);border-radius:5px;padding:22px;min-width:0}.queue-filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.queue-filters input,.queue-filters select{margin:0;font-size:11px}.queue-filters .search-field{flex:1 1 100%}.queue-filters>label:not(.search-field){flex:1;min-width:110px}.queue-filters .button{font-size:11px}.queue-caption{display:flex;align-items:center;justify-content:space-between;gap:8px;font:10px var(--mono);color:var(--muted);margin:14px 0 8px}.queue-item{display:block;width:100%;background:transparent;border:0;border-top:1px solid var(--line);border-left:2px solid transparent;padding:18px 12px;text-align:left;transition:background .15s}.queue-item:hover,.queue-item.selected{background:#17252e;border-left-color:var(--cyan)}.queue-item-top{display:flex;gap:8px;justify-content:space-between;align-items:center}.queue-item-top>strong{font:11px var(--mono)}.queue-item h3{font-size:13px;margin:13px 0 5px;line-height:1.5;overflow-wrap:anywhere}.queue-item p{font-size:11px;line-height:1.6;margin:0;overflow-wrap:anywhere}.queue-item-bottom{display:flex;gap:10px;align-items:center;justify-content:space-between;margin-top:12px}.queue-item-bottom time{font:9px var(--mono);color:var(--muted)}.queue-item .badge{font-size:8px}.pagination{border-top:1px solid var(--line);padding-top:16px;display:flex;justify-content:space-between;align-items:center;gap:10px}.pagination .button{min-height:36px;font-size:10px;padding:8px 12px}.pagination span{font:9px var(--mono);color:var(--muted)}.empty-state{text-align:center;padding:82px 22px}.empty-cross{display:block;color:var(--cyan);font-size:42px;font-weight:200;margin-bottom:20px}.empty-state h2{font-size:19px}.empty-state p{font-size:12px;line-height:1.8;max-width:270px;margin:auto}.detail-panel .field-grid{gap:16px}.detail-panel .ticket-heading h2{font-size:13px}.section-subtitle{padding-top:20px;margin:12px 0 17px;border-top:1px solid var(--line);font-size:14px}.detail-panel .wide{margin-top:22px}.detail-panel #save-status{font-size:11px;color:var(--cyan);margin:12px 0 0}.notification-row{font:9px var(--mono);display:flex;align-items:center;justify-content:space-between;gap:12px;border-top:1px solid var(--line);padding:12px 0;line-height:1.6}.notification-row .text-button{font-size:10px}.notification-failed{color:var(--danger)}#back-to-queue{display:none}
@media(min-width:1450px){.support-shell{padding-inline:65px}}
@media(max-width:1100px){.support-shell{gap:32px;padding-top:50px;grid-template-columns:minmax(245px,.7fr) minmax(0,1.4fr)}.support-intro h1{font-size:39px}.workspace-panel{padding:28px 23px}.portal-header{padding:0 30px}.wordmark{gap:16px}.wordmark span{padding-left:16px}.operations-grid{grid-template-columns:1fr 1fr}.admin-shell{padding-inline:24px}.queue-panel,.detail-panel{padding:18px}.dashboard-heading h1{font-size:28px}.clock-block{font-size:9px}.connection-row time{display:block;width:100%;margin-left:13px}}
@media(max-width:820px){.portal-header{height:82px;padding:0 22px}.wordmark{font-size:25px}.wordmark span{font-size:8px}.portal-header nav{gap:15px;font-size:11px}.support-shell{grid-template-columns:1fr;padding:38px 24px 55px;gap:30px;max-width:720px}.support-intro{position:static;padding:0}.support-intro h1{font-size:43px}.support-intro .lead{font-size:14px;margin-bottom:20px}.support-intro .eyebrow{margin-bottom:15px}.intro-rule,.process-list,.assurance{display:none}.emergency-note{margin:0 0 17px;max-width:480px}.connection-row time{width:auto;margin-left:auto}.connection-row{padding-top:15px}.operations-grid{grid-template-columns:1fr}.queue-metrics{grid-template-columns:repeat(3,1fr)}.dashboard-heading{align-items:flex-start}.clock-block{display:none}.admin-shell{padding:25px 20px 50px}.portal-header #staff-identity{display:none}#back-to-queue{display:inline-flex}.detail-panel{scroll-margin-top:20px}.empty-state{padding:35px 20px}.portal-footer{font-size:10px;gap:10px;padding:24px}.portal-footer p:nth-child(2){display:none}}
@media(max-width:480px){.portal-header{padding:0 18px;height:74px}.wordmark{font-size:24px}.wordmark span{display:none}.portal-header nav{font-size:10px;gap:18px}.support-shell{padding:30px 16px 45px}.support-intro h1{font-size:38px;letter-spacing:-.045em}.workspace-panel{padding:26px 19px}.switcher button{padding:18px 15px;font-size:12px}.switcher button span{display:none}.panel-heading h2{font-size:26px}.field-grid{grid-template-columns:1fr;row-gap:19px}.field-grid .full{grid-column:auto}input:not([type=checkbox]),select,textarea{font-size:16px;padding:11px 12px}label{font-size:11px}.field-hint{font-size:10px}.compact-form input{font-size:16px}.receipt-data dd{font-size:12px}.ticket-heading{flex-direction:column}.ticket-steps{gap:2px}.ticket-steps span{font-size:8px;padding:5px 3px}.detail-grid{gap:15px}.detail-grid dd{font-size:11px}.timeline p{font-size:12px}.button-row .button{flex:1 1 auto}.queue-metrics{gap:7px}.queue-metrics>div{padding:12px}.queue-metrics dd{font-size:24px}.queue-metrics dt{font-size:8px}.dashboard-heading h1{font-size:25px}.login-panel{padding:26px 20px;margin:15px 0}.login-panel h1{font-size:36px}.admin-shell{padding-inline:16px}.queue-item-top>strong{font-size:10px}.queue-item-top{gap:5px}.queue-item-bottom time{font-size:8px}.detail-panel,.queue-panel{padding:16px}.queue-filters input,.queue-filters select{font-size:13px}.portal-footer{padding:20px 18px}.receipt>label input{font-size:11px}.ticket-heading h2,.ticket-heading h3{font-size:14px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*::before,*::after{transition:none!important;animation:none!important}}

/* Logo artwork loads locally; no additional font setup is required. */
.wordmark .stark-wordmark-image{display:block;width:146px;max-width:100%;height:auto}