AUTHORISED PERSONNEL
Support,
under control.
Sign in to manage complaints, assign responsibility and keep clients informed.
Staff accounts are created by your system administrator. There is no public signup or default password.
SERVICE OPERATIONS / QUEUE
Every request. Accounted for.
Connected to ticket database
Loading requests
Queue counts are read from the database, not demonstration counters. Refreshes every 30 seconds.
Select a service ticket
Its details, attachment and service history appear here. Every saved update is recorded.
SERVICE TICKET
Update & assign
Full service history
Email processing
Accepted by Google or SMTP means the provider accepted the message, not that it reached the inbox.