STARK SUPPORT DESK

Support that stays
with your site.

Report an issue. Follow its progress.
Stay informed through resolution.

01
Tell us what happened
Share the site, affected equipment and issue so we can review your request.
02
We coordinate the next step
STARK Support assigns responsibility and records service updates.
03
Track it to resolution
Use your private access code to view progress, reply and confirm resolution.

Your site details stay private.

Ticket numbers alone do not unlock complaints. Keep your private access code safe.

This portal is for technical service requests, not emergency dispatch. For an immediate threat, use your established emergency contacts.

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SERVICE REQUEST

Let's get it resolved.

All fields are mandatory. A ticket is registered only after your complete request has been saved.

01 Your contact details

Client / company name Contact person Mobile number Email address Your receipt and service updates go here.

02 Site & service

Site / branch name City Complete site address Service category Complaint type Affected equipment / device details Include a device name, location or model. Never enter passwords, PINs or access keys.

03 Issue details

Priority Preferred contact / visit window This is a preference, not a confirmed appointment.

Normal: minor issue. High: important functions affected. Critical: major security failure or complete site outage.

Describe the issue Minimum 30 characters. Include only information relevant to this service request. Photo / screenshot Attach a clear view of the issueOne JPG, PNG or WebP image, up to 5 MB. A photo of the affected device is acceptable. Avoid people's faces, credentials and unrelated surveillance footage.

I confirm that these details are accurate and I am authorised to raise this request. I authorise STARK Support to contact the named representative about this complaint.

How your service information is used

Your contact details, site information, attachment and updates are stored to manage this service request. Authorised STARK staff can access them; you can access your ticket with its private code or an email verification code. Internal staff notes are not part of the customer view. Do not submit credentials or unrelated personal information. Contact STARK through the contact details on the main website for correction or deletion requests. Service records are retained until removed under STARK's operational retention policy.

An incomplete request will not be registered. Service coverage, charges and response arrangements are reviewed by the support team.

Support that stays
with your site.

Tell us what happened

We coordinate the next step

Track it to resolution

Let's get it resolved.

Complaint registered.

Every update. One place.

Service history

Support that stayswith your site.

Tell us what happened

We coordinate the next step

Track it to resolution

Let's get it resolved.

Complaint registered.

Every update. One place.

Service history

Support that stays
with your site.